Term and Conditions

Last Updated: [Current Date]

Welcome to Ffs Sales Store. These Terms and Conditions govern your use of our website and the purchase of our premium self-care products. By accessing our website and making a purchase, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using buyskincareproduct.com (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Site or purchase our products.

2. User Responsibilities

Account Registration

When creating an account with Ffs Sales Store, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

Prohibited Activities

You agree not to:

• Use the Site for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the Site
• Use any robot, spider, or other automatic device to monitor or copy our web pages
• Impersonate any person or entity or falsely state your affiliation with any person or entity

3. Products and Services

Product Descriptions

Ffs Sales Store takes great care to ensure that all product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions or other content are error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

Product Categories

Our product offerings include:

• Accessories – Complementary self-care items
• Body + Hair Care – Premium formulations for personal hygiene
• Cleansers + Exfoliators – Skin purification and renewal products
• Face Care – Specialized facial treatment products
• Fragrance + Home – Scent and environment enhancement products
• Gift Sets & Kits + Bundles – Curated collections for complete care routines
• LIMITED EDITION & MANTLE exclusive – Special release products with unique characteristics
• Intimate Care – Personal hygiene products with specific usage guidelines

Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time. In the event a product is unavailable after you place an order, we will notify you and issue a full refund for that item.

4. Orders and Payment

Order Process

The ordering process consists of the following steps:

• Product selection and addition to cart
• Review of cart contents and quantities
• Provision of shipping and billing information
• Selection of shipping method
• Payment processing
• Order confirmation

Payment Methods

We accept the following payment methods:

• Visa credit/debit cards
• MasterCard credit/debit cards
• JCB cards
• PayPal

Order Processing and Shipping

Processing Time: All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Options:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping – Available for orders of $50 or more via EMS (15-25 business days after shipment)

Order Cancellation

You may cancel your order within 24 hours of placement, provided it has not yet entered the shipping process. To cancel an order, please contact our customer service team immediately.

5. Returns and Exchanges

Return Policy Overview

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer the following return options:

Return Eligibility

To be eligible for a return or exchange, your item must meet all the following criteria:

• In original, unopened condition with all seals intact
• In the original packaging with all tags and labels attached
• Accompanied by the original receipt or proof of purchase
• Returned within 15 days of delivery

Non-Returnable Items

For health, safety, and quality assurance reasons, the following product categories cannot be returned or exchanged:

• Intimate care products (for hygiene reasons)
• Opened Body + Hair care items (once seal is broken)
• LIMITED EDITION and MANTLE exclusive products (due to their special nature)
• Gift Sets and Kits + Bundles where the original packaging has been opened or individual items used

Return Process

The return process consists of the following steps:

1. Initiate Your Request: Contact our customer service within 15 days of receiving your order
2. Receive Authorization: We will provide a Return Merchandise Authorization (RMA) number
3. Ship Your Return: Package items securely and include the RMA number
4. Processing & Resolution: We inspect items and process your request within 3-5 business days

Refund Information

Refund Timeline: Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when funds reach your account depends on your payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Refund Amount: Your refund includes the cost of returned product(s). Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you need to exchange an item for a different product:

• Indicate this preference in your initial request
• We process the exchange once we receive the returned item
• If the exchange item is of higher value, you will be charged the difference
• If it’s of lower value, we will refund the difference

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the damaged item and packaging. We will arrange for a replacement at no additional cost to you.

6. Intellectual Property

Copyright and Trademarks

All content on this Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Ffs Sales Store or its content suppliers and protected by international copyright laws.

Limited License

Ffs Sales Store grants you a limited license to access and make personal use of this Site. This license does not include:

• Any resale or commercial use of this Site or its contents
• Any collection and use of any product listings, descriptions, or prices
• Any derivative use of this Site or its contents
• Any downloading or copying of account information for the benefit of another merchant
• Any use of data mining, robots, or similar data gathering and extraction tools

Trademarks

“Ffs Sales Store,” our logo, and other marks indicated on our Site are trademarks of Ffs Sales Store. Other graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Ffs Sales Store.

7. Limitation of Liability

General Limitation

Ffs Sales Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Site or products, or for any other claim related in any way to your use of the Site or products.

Product Usage

Customers are responsible for:

• Reading and following all product instructions and warnings
• Performing patch tests for new skincare products
• Discontinuing use if irritation occurs
• Consulting with healthcare professionals for specific skin concerns

Maximum Liability

Our maximum liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) shall not exceed the total amount paid by you to Ffs Sales Store for the specific product giving rise to the claim.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms and Conditions by reference, explains how we collect, use, and protect your personal information.

Information Collection

We collect information that you provide to us directly, including when you:

• Create an account
• Make a purchase
• Contact our customer service
• Subscribe to our newsletter

9. Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Texas, United States.

Dispute Resolution

Any dispute relating in any way to your use of the Site or products purchased through the Site shall be submitted to confidential arbitration in San Antonio, Texas, except that we may seek injunctive or other appropriate relief in any state or federal court.

10. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

11. Contact Information

12. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published by us on the Site, shall constitute the entire agreement between you and Ffs Sales Store concerning your use of the Site and purchase of our products.

Thank you for choosing Ffs Sales Store. We’re committed to ensuring your experience reflects the quality and care we put into every product we offer.